Frequently Asked Questions
Everything you need to know about your Autelpilot experience.
Are the products sold on Autelpilot genuine?
Yes, we are an authorized dealer. All drones, cameras, and accessories are 100% authentic and come directly from the manufacturer with original serial numbers.
How long does shipping take for drone orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and tracking information is provided via email.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. Please note that drones that have been activated or crashed are not eligible for standard returns due to manufacturer warranty protocols.
Do the drones come with a warranty?
Every drone purchased through Autelpilot includes a standard one-year manufacturer warranty covering any defects in materials or workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout process.
Do you provide technical support for firmware updates?
Absolutely. Our technical team is available to assist you with firmware synchronization, app connectivity issues, and initial setup to ensure your flight experience is seamless.